This Refund & Return Policy applies to all purchases made through the website of Swroopansh Techno Carft (OPC) Private Limited (“Company”, “we”, “our”, “us”). By placing an order on our website, you agree to the terms outlined below.

1. Nature of Products

We deal in grocery and food products, which are perishable and consumable in nature. Due to hygiene and safety standards, returns are accepted only under specific conditions mentioned below.

2. Eligible Reasons for Return

You may request a return or replacement if:

  • The product delivered is damaged
  • The product is expired
  • The wrong item was delivered
  • The product packaging is tampered with at the time of delivery
  • The item is missing from the order

3. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products
  • Products without original packaging
  • Items returned without proof of purchase
  • Products damaged due to customer mishandling
  • Change of mind after delivery

4. Return Request Process

To initiate a return:

  1. Contact us within 24–48 hours of delivery.
  2. Provide:
    • Order number
    • Product details
    • Clear photos or videos showing the issue

Requests made after the specified time window may not be accepted.

5. Verification and Approval

  • Our team will review the complaint within 2–3 working days.
  • If approved, we will arrange:
    • Replacement of the product, or
    • Refund to the original payment method, or
    • Store credit (if applicable).

We reserve the right to reject a return request if it does not meet the eligibility criteria.

6. Refund Process

  • Refunds will be processed within 5–7 working days after approval.
  • Refunds will be credited to the original payment method used at checkout.
  • In case of Cash on Delivery (COD), customers must provide valid bank account details for refund processing.

Please note that bank processing times may vary.

7. Cancellation Policy

  • Orders can be cancelled before dispatch.
  • Once the order is shipped, cancellation may not be possible.
  • Refund for cancelled prepaid orders will be processed within 5–7 working days.

8. Delivery Issues

If:

  • The package appears damaged at delivery, please refuse acceptance and inform us immediately.
  • An item is missing, notify us within 24 hours of delivery.

Failure to report within the specified time may result in rejection of the claim.

9. Limitation of Liability

Our liability is limited to the purchase value of the product. We are not responsible for indirect losses or damages arising from product use.

10. Policy Updates

Swroopansh Techno Carft (OPC) Private Limited reserves the right to update this Refund & Return Policy at any time without prior notice.