Welcome to the website of Swroopansh Techno Carft (OPC) Private Limited (“Company”, “we”, “our”, “us”).

By accessing or using our website and purchasing products from us, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Company Information

Swroopansh Techno Carft (OPC) Private Limited
Second Floor, Plot No. 14,
New Vasavi Colony, Kakaguda,
Karkhana, Secunderabad,
Telangana – 500015, India

Business Activity: Online sale of grocery products.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or
  • You are accessing the website under the supervision of a parent or legal guardian.
  • The information provided by you is accurate and complete.

3. Products and Pricing

  • All products listed on our website are subject to availability.
  • We reserve the right to modify prices, product descriptions, and availability at any time without prior notice.
  • Prices are displayed in INR (₹) and are inclusive/exclusive of applicable taxes (clearly specify on your website).
  • Images are for representation purposes only. Actual packaging may vary.

4. Orders and Acceptance

  • Once you place an order, you will receive an order confirmation via email/SMS.
  • Order confirmation does not guarantee acceptance.
  • We reserve the right to cancel or refuse any order due to:
    • Product unavailability
    • Pricing errors
    • Suspected fraudulent activity
    • Incorrect customer information

If payment has been made and the order is cancelled, a refund will be processed as per our Refund Policy.

5. Payment Terms

We accept the following payment methods (update as applicable):

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Cash on Delivery (if applicable)

All online payments are processed through secure payment gateways. We do not store your card details.

6. Shipping and Delivery

  • Delivery timelines are estimates and may vary due to location or unforeseen circumstances.
  • We are not responsible for delays caused by logistics partners, natural events, or government restrictions.
  • Customers must provide accurate delivery details. Incorrect addresses may result in delayed or failed deliveries.

7. Returns and Refunds

Due to the nature of grocery items:

  • Returns are accepted only if:
    • The product is damaged
    • The product is expired
    • The wrong item was delivered
  • Customers must notify us within [24/48 hours] of delivery with proper proof (photos/video).
  • Refunds will be processed within [5–7 working days] after verification.

We reserve the right to reject return requests if products are used, opened (unless damaged), or tampered with.

8. Cancellation Policy

  • Orders may be cancelled before dispatch.
  • Once shipped, cancellation may not be possible.
  • Refunds for prepaid cancelled orders will be processed within [5–7 working days].

9. User Responsibilities

You agree not to:

  • Use the website for unlawful purposes
  • Provide false or misleading information
  • Attempt to hack, damage, or disrupt the website
  • Copy or misuse website content without permission

10. Intellectual Property

All website content including text, images, logos, graphics, and design is the property of Swroopansh Techno Carft (OPC) Private Limited and is protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.

11. Limitation of Liability

We shall not be liable for:

  • Indirect or incidental damages
  • Loss of profits or data
  • Delays beyond our reasonable control

Our maximum liability shall not exceed the total amount paid by you for the purchased product.

12. Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you consent to data collection and usage as described therein.

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in Secunderabad, Telangana.

14. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.